Privacy Policy & Terms of Use

Privacy Policy & Terms of Use


What Information Do We Collect?

We collect information in two ways:

1. When you give it to us or give us permission to obtain it.

When you sign up for or use our products, you voluntarily give us certain information, sometimes including your first and last name, telephone number, and email addresses.

When you give us your email address, you will be automatically opted in to receive email notices, which may include follow notifications, announcements, and Hopper newsletters. We do not use this email address for any purpose other than to send you email. If you do not want to receive email from us, simply unsubscribe from within an email, or update your account settings.

If you make a booking with a Hopper Product, we'll request additional personal information and traveler preference information. You can choose not to provide information to us, but in general some information about you is required in order to book travel including:

  • Transactional information, such as credit card number, zip/postal code, cardholder name, and expiration date.
  • Personally identifiable information, such as your first and last name, date of birth, and gender as required by TSA Secure Flight Program. Additionally, you can choose to provide travel preference information like redress number and special assistance options.
  • Traveler companions: When you make a reservation for someone else through this website, we will request personal information and travel preferences about that individual including first and last name, gender, and date of birth. You should obtain the consent of other individuals prior to providing us with their personal information and travel preferences, as any access to view or change their information will be available only through your account.

If you're using Hopper on your mobile device, you can choose to provide us with location data.

2. We also get technical information when you use our products or websites or apps that have Hopper features.

These days, whenever you use a website, mobile application, or other Internet service, there's certain information that almost always gets created and recorded automatically. The same is true when you use our products. Here are some of the types of information we collect:

  • Log Data: When you use Hopper, our servers automatically record information ("log data") includinginformation that your browser sends whenever you visit a website or your mobile app sends when you're using it. This log data may include your Internet Protocol address, the address of the web pages you visited that had Hopper features, browser type and settings, the date and time of your request, how you used Hopper, and cookie data.
  • Cookie data: Depending on how you're accessing our products, we may use "cookies" (a small text file sent by your computer each time you visit our website, unique to your Hopper account or your browser), or similar technologies to record log data. When we use cookies, we may use "session" cookies (that last until you close your browser) or "persistent" cookies (that last until you or your browser delete them). For example, we may use cookies to store your travel preferences or other Hopper settings so you don't have to set them up every time you visit Hopper. Some of the cookies we use are associated with your Hopper account (including personal information about you, such as the email address you gave us), and other cookies are not.
  • Device Information: In addition to log data, we may also collect information about the device you're using Hopper on, including what type of device it is, what operating system you're using, device settings, unique device identifiers, and crash data. Whether we collect some or all of this information often depends on what type of device you're using and its settings. For example, different types of information are available depending on whether you're using a Mac or a PC, or an iPhone or an Android phone. To learn more about what information your device makes available to us, please also check the policies of your device manufacturer or software provider.
  • Flight Search Results Data: We create our reports and forecasts of flight pricing and demand based onRealtime airfare search results data that we aggregate from several Global Distribution Systems (GDS) partners. This data is generated by consumers searching for flights through a variety of unaffiliated online and offline travel agencies, as well as and our mobile applications. All search results are completely anonymous: we don't receive or store any information about who made the search or where it was initiated, whether any flight was actually purchased, or even the specific query that was entered. We only store the price and availability of whatever flight options were presented to the consumer when the search was made.

How Do We Use The Information We Collect?

We use the information we collect to provide our products to you and make them better, develop new products, and protect Hopper and our users. For example, we may log how often people use two different versions of a product, which can help us understand which version is better.

We use the information we collect to:

  • Complete travel bookings you conduct using our Products, to provide you with the products and services you request; and to provide you with travel confirmation and updates; to manage your account, including processing bills and providing travel notifications.
  • Easily initiate other transactions using our Products.
  • Send you updates (such as when there are great flight deals from your origin), newsletters, marketingmaterials and other information that may be of interest to you. You can decide to stop getting these updates by unsubscribing via the link at the bottom of the emails we send you or updating your account settings.
  • Respond to your questions or comments.

The information we collect may be "personally identifiable" (meaning it can be used to specifically identify you as a unique person) or "nonpersonally identifiable" (meaning it can't be used to specifically identify you). We use both types of information, and combinations of both types, as described above. We may use or store information wherever Hopper does business, including countries outside your own.

What Choices Do You Have About Your Information?

You may have choices available to you through the device or software you use to access Hopper. Forexample: The browser you use may provide you with the ability to control cookies or other types of local data storage; Your mobile device may provide you with choices around how and whether location or other data is shared with us.

You can choose not to provide personally identifiable information like credit card information, or your name, gender, and date of birth, but often this information is required to complete travel booking.

To learn more about these choices, please see the information provided by the device or software provider.

How Do We Share the Information We Collect?

We share your information with:

  • Suppliers and airlines who fulfill your travel reservations. By making a reservation through this Product, you are authorizing us to disclose to suppliers the information required to complete the booking and deliver the related travel. These suppliers are not controlled by Hopper and personal information disclosed to them is subject to the applicable supplier's privacy policy and security practices. Therefore, we encourage you to review the privacy policies of any travel supplier whose products you purchase through this site.
  • Thirdparty vendors who provide services or functions on our behalf, including credit card processing, business analytics, customer service, and fraud prevention. Thirdparty vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose. They are also required to follow the same data security practices that we ourselves adhere to.

The other limited instances where we may share your personal information include:

  • If we believe that disclosure is reasonably necessary to comply with a law, regulation or legal request; to protect the safety, rights, or property of the public, any person, or Hopper; or to detect, prevent, or otherwise address fraud, security or technical issues.
  • We may engage in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding that involves the transfer of the information described in this Policy.
  • When permitted or required by law.

By using a Hopper Product, you also consent to the disclosure of your personal information to government authorities in the case of an actual or suspected violation of law or terrorist activities.

Our Policy on Children's Information

Hopper is not directed to children under 13. If you learn that your minor child has provided us with personal information without your consent, please contact us.

How We Protect Your Information

We want you to feel confident about using this website to make travel arrangements, and we are committed to protecting the information we collect. While no product can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they may only do so for permitted business functions. In addition, we use encryption when transmitting your sensitive personal information between your system, ours, and third parties.

How Do We Make Changes to This Policy?

We may change this policy from time to time, and if we do we'll post any changes on this page. If youcontinue to use Hopper after those changes are in effect, you agree to the revised policy. If the changes are significant, we may provide more prominent notice or obtain your consent as required by law.


In accordance with the Digital Millennium Copyright Act of 1998, the text of which may be found on the U.S. Copyright Office, Hopper will respond expeditiously to claims of copyright infringement committed using the Hopper website (the "Site") that are reported to Hopper's Designated Copyright Agent, identified in the sample notice below.

If you are a copyright owner, or are authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, please report alleged copyright infringements taking place on or through the Site by completing the following DMCA Notice of Alleged Infringement and delivering it to Hopper's Designated Copyright Agent. Upon receipt of the Notice as described below, Hopper will take whatever action, in its sole discretion, it deems appropriate, including removal of the challenged material from the Site. DMCA Notice of Alleged Infringement ("Notice").

  1. Identify the copyrighted work that you claim has been infringed, or if multiple copyrighted works arecovered by this Notice you may provide a representative list of the copyrighted works that you claim have been infringed.
  2. Identify (i) the material that you claim is infringing (or to be the subject of infringing activity) and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material, including at a minimum, if applicable, the URL of the link shown on the Site where such material may be found, and (ii) the reference or link, to the material or activity that you claim to be infringing, that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate that reference or link, including at a minimum, if applicable, the URL of the link shown on the Site where such reference or link may be found.
  3. Provide your mailing address, telephone number, and, if available, email address.
  4. Include both of the following statements in the body of the Notice: "I hereby state that I have a good faith belief that the disputed use of the copyrighted material or reference or link to such material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use)." "I hereby state that the information in this Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed."
  5. Provide your full legal name and your electronic or physical signature.
  6. Deliver this Notice, with all items completed, to Hopper's Designated Copyright Agent by e-mail or by post to:
  7. Hopper Copyright Agent, 275 Third Street, Cambridge, MA 02142, USA


Hopper Inc. USA (Hopper or ) hereby grants you (User) nonexclusive, limited and revocable rights to use, reproduce, and redistribute any data and publications provided on the Hopper Research site subject to the following Terms:

  • You must cite as the source of any data or publication that you use and retain existing any back-links.
  • You must not claim or imply that Hopper endorses your use of the data or publications or use Hoppertrademarks and copyrighted materials, including any confusingly similar variants.
  • Data and publications are provided on an "as is" and "as available" basis. Hopper makes no representations or warranties of any kind, express or implied. Hopper disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. Hopper and its employees, officers, directors and agents will not be liable for damages of any kind arising from the use of data and materials including but not limited to direct, indirect, incidental, punitive and consequential damages.
  • Hopper does not warrant that data and publications will be error-free and assumes no responsibility for anyone's use of the information.
  • Hopper reserves the right to alter and/or no longer provide data and publications at any time without prior notice.
  • Hopper maintains title, ownership, rights and interest in and to all data and publications on provided on the Hopper Research Blog.


Using Hopper

You may use our Products only if you can form a binding contract with Hopper, and only in compliance with these Terms and all applicable laws. When you create your Hopper account, you must provide us with accurate and complete information. Any use or access by anyone under the age of 13 is prohibited. If you open an account on behalf of a company, organization, or other entity, then (a) "you" includes you and that entity, and (b) you represent and warrant that you are authorized to grant all permissions and licenses provided in these Terms and bind the entity to these Terms, and that you agree to these Terms on the entity's behalf. Some of our Products may be software that is downloaded to your computer, phone, tablet, or other device. You agree that we may automatically upgrade those Products, and these Terms will apply to such upgrades.

Subject to these Terms and our policies (including our Acceptable Usage Policy), we grant you a limited,nonexclusive, nontransferable, and revocable license to use our Products.

Copyright Policy

Hopper has adopted and implemented the Hopper Copyright Policy in accordance with the Digital Millennium Copyright Act.


Hopper cannot guarantee that unauthorized third parties will not be able to defeat our security measures. Please notify us immediately of any compromise or unauthorized use of your account.

Third-Party Links, Sites, and Services

Our Products may contain links to third-party websites, advertisers, services, special offers, or other events or activities that are not owned or controlled by Hopper. We do not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access any third party website, service, or content from Hopper, you do so at your own risk and you agree that Hopper will have no liability arising from your use of or access to any third-party website, service, or content.


Hopper may terminate or suspend this license at any time, with or without cause or notice to you. Upon termination, you continue to be bound by Sections 2 and 6-12 of these Terms.


If you use our Products for commercial purposes in violation of Section 1(c), as determined in our sole and absolute discretion, you agree to indemnify and hold harmless Hopper and its officers, directors, employees and agents, from and against any claims, suits, proceedings, disputes, demands, liabilities, damages, losses, costs and expenses, including, without limitation, reasonable legal and accounting fees (including costs of defense of claims, suits or proceedings brought by third parties), in any way related to (a) your access to or use of our Products or (b) your breach of any of these Terms.


Although we strive to update and keep accurate as much as possible the Products and all content (including price predictions), errors and/or omissions may occur. WHILE WE ATTEMPT TO PROVIDE ACCURATE CONTENT, WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, RELIABILITY OR CURRENCY OF SUCH CONTENT.


Limitation of Liability


The Product and Services may include inaccuracies or errors, including pricing errors. In particular, Hopper does not guarantee the accuracy of, and disclaims all liability for any errors or other inaccuracies relating to the information and description of the air and other travel products and services displayed by the Product. In addition, Hopper expressly reserves the right to correct any pricing errors in the Product and/or pending reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your reservation without penalty.


For any dispute you have with Hopper, you agree to first contact us and attempt to resolve the dispute with us informally. If Hopper has not been able to resolve the dispute with you informally, we each agree to resolve any claim, dispute, or controversy (excluding claims for injunctive or other equitable relief) arising out of or in connection with or relating to these Terms by binding arbitration by the American Arbitration Association ("AAA") under the Commercial Arbitration Rules and Supplementary Procedures for Consumer Related Disputes then in effect for the AAA, except as provided herein. Unless you and Hopper agree otherwise, the arbitration will be conducted in the county where you reside. Each party will be responsible for paying any AAA filing, administrative and arbitrator fees in accordance with AAA rules, except that Hopper will pay for your reasonable filing, administrative, and arbitrator fees if your claim for damages does not exceed $75,000 and is non-frivolous (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)). The award rendered by the arbitrator shall include costs of arbitration, reasonable attorneys' fees and reasonable costs for expert and other witnesses, and any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. Nothing in this Section shall prevent either party from seeking injunctive or other equitable relief from the courts for matters related to data security, intellectual property or unauthorized access to the Service. ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING, AND, UNLESS WE AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS. YOU AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND Hopper ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.

Governing and Jurisdiction

This Agreement is governed by the laws of the Commonwealth of Massachusetts, U.S.A. without reference to conflicts of law principles. We each agree to submit to the exclusive jurisdiction and venue of courts in Boston, Massachusetts, U.S.A. for all disputes arising out of or relating to the use of our Products which are not subject to Section 9, Arbitration.

Our Products are controlled and operated from Canada, and we make no representations that they are appropriate or available for use in other locations.

General Terms

Notification Procedures and changes to these Terms. Hopper reserves the right to determine the form and means of providing notifications to you, and you agree to receive legal notices electronically if we so choose. We may revise these Terms from time to time and the most current version will always be posted on our website. If a revision, in our sole discretion, is material we will notify you. By continuing to access or use the Products after revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new terms, please stop using the Products.


These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you,but may be assigned by Hopper without restriction. Any attempted transfer or assignment in violation hereof shall be null and void.

Entire Agreement/Severability. These Terms, together with the Privacy Policy and any amendments and any additional agreements you may enter into with Hopper in connection with the Products, shall constitute the entire agreement between you and Hopper concerning the Products. If any provision of these Terms is deemed invalid, then that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms will remain in full force and effect.

No Waiver. No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and Hopper's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

Acceptable Usage

You agree not to engage in any of the following prohibited activities:

  • Use, display, mirror or frame the Service, any individual element within the Service, the Hopper name, trademark, logo or other proprietary information, or the layout and design of any page, without our express written consent;
  • Access, tamper with, or use non-public areas of the Service, our computer systems, or the technical delivery systems of our providers;
  • Attempt to probe, scan, or test the vulnerability of any Hopper system or network or breach any security or authentication measures;
  • Avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by Hopper or any of our providers or any other third party (including another user) to protect the Services or Hopper Content;
  • Attempt to access or search the Services, User Content or Hopper Content or scrape or download User Content or Hopper Content from the Services, or otherwise use, upload content to, or create new links, reposts, or referrals in the Service through the use of any engine, software, tool, agent, device or mechanism (including automated scripts, spiders, robots, crawlers, data mining tools or the like) other than the software and/or search agents provided by Hopper or other generally available third party web browsers;
  • Send any unsolicited or unauthorized spam and spam comments on posts, advertising messages, promotional materials, email, junk mail, chain letters or other form of solicitation;
  • Use any meta tags or other hidden text or metadata utilizing a Hopper or Hopper trademark, logo, URL, or product name without Hopper's express written consent;
  • Use the Service for any commercial purpose or the benefit of any third party, except as otherwise explicitly permitted for you by Hopper or in any manner not permitted by the Terms;
  • Use Hopper user information to forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the Services to send altered, deceptive or false source-identifying information;
  • Attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Services;
  • Interfere with, or attempt to interfere with, the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the Services;
  • Collect or store any personally identifiable information from the Services from other users of the Services without their express permission;
  • Impersonate or misrepresent your affiliation with any person or entity;
  • Violate any applicable law or regulation;
  • Request, collect or store username, password, token or any other account authentication information from other users; or
  • Encourage or enable any other individual to do any of the activities prohibited in this Acceptable Use Policy.

The content and information of the Products (including, but not limited to, price and availability of travel services) as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or service reservations booked through this Product, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or resell any information, software, products, or services obtained from or through this Product. Additionally, you agree not to:

  • Make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
  • Deep link to any portion of this Product (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or
  • "Frame", "mirror" or otherwise incorporate any part of this Product into any other website without our prior written authorization.

If your booking or account shows signs of fraud, abuse or suspicious activity, Hopper may cancel any travel or service reservations associated with your name, email address or account, and close any associated Hopper accounts. If you have conducted any fraudulent activity, Hopper reserves the right to take any necessary legal action and you may be liable for monetary losses to Hopper, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact Hopper.

Supplier Rules & Restrictions

Additional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the Supplier, which can be found on the Supplier's website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion.
Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years' imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radiopharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person.
You acknowledge that some third party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier's rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.

Bank and Credit Card Fees

Some banks and credit card companies impose fees for international transactions. If you are making a booking from outside of the United States your bank may convert the payment amount to your local currency and charge you a conversion fee. This means the amount listed on your credit or bank card statement may be in your local currency and therefore a different figure than the figure shown on the billing summary page for a reservation booked on the Website. In addition, a foreign transaction fee may be assessed if the bank that issued your credit card is located outside of the United States. Booking international travel may be considered to be an international transaction by the bank or card company, since Hopper may pass on your payment to an international travel supplier. The currency exchange rate and foreign transaction fee is determined solely by your bank on the day that they process the transaction. If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank.

International Travel

You are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. Hopper has no special knowledge regarding foreign entry requirements or travel documents. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.

Passport and Visa: You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up-to-date information before booking and departure. We accept no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport.

Health: Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip.

Disinsection: Although not common, most countries reserve the right to disinsect aircraft if there is a perceived threat to public health, agriculture or environment. The World Health Organization and theInternational Civil Aviation Organization have approved the following disinsection procedures: (1) spray the aircraft cabin with an aerosolized insecticide while passengers are on board or (2) treat the aircraft's interior surfaces with a residual insecticide while passengers are not on board. For more information,



Currency Converter

If a currency convertor is available from the Service, the following terms and conditions apply: Currencyrates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. The information supplied by this application is believed to be accurate, but Hopper, and/or our respective suppliers do not warrant or guarantee such accuracy. When using this information for any financial purpose, we advise you to consult a qualified professional to verify the accuracy of the currency rates. We do not authorize the use of this information for any purpose other than your personal use and you are expressly prohibited from the resale, redistribution, and use of this information for commercial purposes.