We collect information in two ways:
When you sign up for or use our products, you voluntarily give us certain information. When you sign up for or use our products, you voluntarily give us certain information, sometimes including your first and last name, telephone number, and email addresses.
When you give us your email address, you will be automatically opted in to receive email notices, which may include follow notifications, announcements, and Hopper newsletters. We do not use this email address for any purpose other than to send you email. If you do not want to receive email from us, simply unsubscribe from within an email, or update your account settings.
If you make a booking with a Hopper Product, we'll request additional personal information and traveler preference information. You can choose not to provide information to us, but in general some information about you is required in order to book travel including:
If you're using Hopper on your mobile device, you can choose to provide us with location data.
These days, whenever you use a website, mobile application, or other Internet service, there's certain information that almost always gets created and recorded automatically. The same is true when you use our products. Here are some of the types of information we collect:
We use the information we collect to provide our products to you and make them better, develop new products, and protect Hopper and our users. For example, we may log how often people use two different versions of a product, which can help us understand which version is better.
We use the information we collect to:
The information we collect may be "personally identifiable" (meaning it can be used to specifically identify you as a unique person) or "nonpersonally identifiable" (meaning it can't be used to specifically identify you). We use both types of information, and combinations of both types, as described above. We may use or store information wherever Hopper does business, including countries outside your own.
You may have choices available to you through the device or software you use to access Hopper. Forexample: The browser you use may provide you with the ability to control cookies or other types of local data storage; Your mobile device may provide you with choices around how and whether location or other data is shared with us.
You can choose not to provide personally identifiable information like credit card information, or your name, gender, and date of birth, but often this information is required to complete travel booking.
To learn more about these choices, please see the information provided by the device or software provider.
We share your information with:
The other limited instances where we may share your personal information include:
By using a Hopper Product, you also consent to the disclosure of your personal information to government authorities in the case of an actual or suspected violation of law or terrorist activities.
Hopper is not directed to children under 13. If you learn that your minor child has provided us with personal information without your consent, please contact us.
We want you to feel confident about using this website to make travel arrangements, and we are committed to protecting the information we collect. While no product can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they may only do so for permitted business functions. In addition, we use encryption when transmitting your sensitive personal information between your system, ours, and third parties.
We may change this policy from time to time, and if we do we'll post any changes on this page. If youcontinue to use Hopper after those changes are in effect, you agree to the revised policy. If the changes are significant, we may provide more prominent notice or obtain your consent as required by law.
In accordance with the Digital Millennium Copyright Act of 1998, the text of which may be found on the U.S. Copyright Office, Hopper will respond expeditiously to claims of copyright infringement committed using the Hopper website (the "Site") that are reported to Hopper's Designated Copyright Agent, identified in the sample notice below.
If you are a copyright owner, or are authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, please report alleged copyright infringements taking place on or through the Site by completing the following DMCA Notice of Alleged Infringement and delivering it to Hopper's Designated Copyright Agent. Upon receipt of the Notice as described below, Hopper will take whatever action, in its sole discretion, it deems appropriate, including removal of the challenged material from the Site. DMCA Notice of Alleged Infringement ("Notice").
Hopper Inc. USA (Hopper or hopper.com ) hereby grants you (User) nonexclusive, limited and revocable rights to use, reproduce, and redistribute any data and publications provided on the Hopper Research site subject to the following Terms:
You may use our Products only if you can form a binding contract with Hopper, and only in compliance with these Terms and all applicable laws. When you create your Hopper account, you must provide us with accurate and complete information. Any use or access by anyone under the age of 13 is prohibited. If you open an account on behalf of a company, organization, or other entity, then (a) "you" includes you and that entity, and (b) you represent and warrant that you are authorized to grant all permissions and licenses provided in these Terms and bind the entity to these Terms, and that you agree to these Terms on the entity's behalf. Some of our Products may be software that is downloaded to your computer, phone, tablet, or other device. You agree that we may automatically upgrade those Products, and these Terms will apply to such upgrades.
Subject to these Terms and our policies (including our Acceptable Usage Policy), we grant you a limited,nonexclusive, nontransferable, and revocable license to use our Products.
Hopper has adopted and implemented the Hopper Copyright Policy in accordance with the Digital Millennium Copyright Act.
Hopper cannot guarantee that unauthorized third parties will not be able to defeat our security measures. Please notify us immediately of any compromise or unauthorized use of your account.
Our Products may contain links to third-party websites, advertisers, services, special offers, or other events or activities that are not owned or controlled by Hopper. We do not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access any third party website, service, or content from Hopper, you do so at your own risk and you agree that Hopper will have no liability arising from your use of or access to any third-party website, service, or content.
Hopper may terminate or suspend this license at any time, with or without cause or notice to you. Upon termination, you continue to be bound by Sections 2 and 6-12 of these Terms.
If you use our Products for commercial purposes in violation of Section 1(c), as determined in our sole and absolute discretion, you agree to indemnify and hold harmless Hopper and its officers, directors, employees and agents, from and against any claims, suits, proceedings, disputes, demands, liabilities, damages, losses, costs and expenses, including, without limitation, reasonable legal and accounting fees (including costs of defense of claims, suits or proceedings brought by third parties), in any way related to (a) your access to or use of our Products or (b) your breach of any of these Terms.
Although we strive to update and keep accurate as much as possible the Products and all content (including price predictions), errors and/or omissions may occur. WHILE WE ATTEMPT TO PROVIDE ACCURATE CONTENT, WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, RELIABILITY OR CURRENCY OF SUCH CONTENT.
THE PRODUCTS AND ALL CONTENT ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOPPER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL,OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE PRODUCTS; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE PRODUCTS, INCLUDING WITHOUT LIMITATION, ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD PARTIES; OR (C) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT. IN NO EVENT SHALL HOPPER'S AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE PRODUCTS EXCEED ONE HUNDRED U.S. DOLLARS (U.S. $100.00).
The Product and Services may include inaccuracies or errors, including pricing errors. In particular, Hopper does not guarantee the accuracy of, and disclaims all liability for any errors or other inaccuracies relating to the information and description of the air and other travel products and services displayed by the Product. In addition, Hopper expressly reserves the right to correct any pricing errors in the Product and/or pending reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your reservation without penalty.
For any dispute you have with Hopper, you agree to first contact us and attempt to resolve the dispute with us informally. If Hopper has not been able to resolve the dispute with you informally, we each agree to resolve any claim, dispute, or controversy (excluding claims for injunctive or other equitable relief) arising out of or in connection with or relating to these Terms by binding arbitration by the American Arbitration Association ("AAA") under the Commercial Arbitration Rules and Supplementary Procedures for Consumer Related Disputes then in effect for the AAA, except as provided herein. Unless you and Hopper agree otherwise, the arbitration will be conducted in the county where you reside. Each party will be responsible for paying any AAA filing, administrative and arbitrator fees in accordance with AAA rules, except that Hopper will pay for your reasonable filing, administrative, and arbitrator fees if your claim for damages does not exceed $75,000 and is non-frivolous (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)). The award rendered by the arbitrator shall include costs of arbitration, reasonable attorneys' fees and reasonable costs for expert and other witnesses, and any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. Nothing in this Section shall prevent either party from seeking injunctive or other equitable relief from the courts for matters related to data security, intellectual property or unauthorized access to the Service. ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING, AND, UNLESS WE AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS. YOU AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND Hopper ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.
This Agreement is governed by the laws of the Commonwealth of Massachusetts, U.S.A. without reference to conflicts of law principles. We each agree to submit to the exclusive jurisdiction and venue of courts in Boston, Massachusetts, U.S.A. for all disputes arising out of or relating to the use of our Products which are not subject to Section 9, Arbitration.
Our Products are controlled and operated from Canada, and we make no representations that they are appropriate or available for use in other locations.
Notification Procedures and changes to these Terms. Hopper reserves the right to determine the form and means of providing notifications to you, and you agree to receive legal notices electronically if we so choose. We may revise these Terms from time to time and the most current version will always be posted on our website. If a revision, in our sole discretion, is material we will notify you. By continuing to access or use the Products after revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new terms, please stop using the Products.
These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you,but may be assigned by Hopper without restriction. Any attempted transfer or assignment in violation hereof shall be null and void.
No Waiver. No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and Hopper's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
You agree not to engage in any of the following prohibited activities:
The content and information of the Products (including, but not limited to, price and availability of travel services) as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or service reservations booked through this Product, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or resell any information, software, products, or services obtained from or through this Product. Additionally, you agree not to:
If your booking or account shows signs of fraud, abuse or suspicious activity, Hopper may cancel any travel or service reservations associated with your name, email address or account, and close any associated Hopper accounts. If you have conducted any fraudulent activity, Hopper reserves the right to take any necessary legal action and you may be liable for monetary losses to Hopper, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact Hopper.
You are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. Hopper has no special knowledge regarding foreign entry requirements or travel documents. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.
Passport and Visa: You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up-to-date information before booking and departure. We accept no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport.
Health: Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip.
Disinsection: Although not common, most countries reserve the right to disinsect aircraft if there is a perceived threat to public health, agriculture or environment. The World Health Organization and theInternational Civil Aviation Organization have approved the following disinsection procedures: (1) spray the aircraft cabin with an aerosolized insecticide while passengers are on board or (2) treat the aircraft's interior surfaces with a residual insecticide while passengers are not on board. For more information,
BY OFFERING RESERVATIONS FOR TRAVEL PRODUCTS IN PARTICULAR INTERNATIONAL DESTINATIONS, HOPPER DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH AREAS IS ADVISABLE OR WITHOUT RISK, AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.
If a currency convertor is available from the Service, the following terms and conditions apply: Currencyrates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. The information supplied by this application is believed to be accurate, but Hopper, and/or our respective suppliers do not warrant or guarantee such accuracy. When using this information for any financial purpose, we advise you to consult a qualified professional to verify the accuracy of the currency rates. We do not authorize the use of this information for any purpose other than your personal use and you are expressly prohibited from the resale, redistribution, and use of this information for commercial purposes.