Learning Specialist

Customer Service Platform
Minimum qualifications
• Post-secondary degree or equivalent experience
• Minimum 2 years experience required in the travel industry, specifically flights
• Demonstrable experience working in learning & development, preferably in SaaS and/or travel 
• At least two years of experience in learning program management, facilitation, and instructional design
• Understanding of common learning theories and models (Knowles, Bloom, Gagne, Kirkpatrick, etc.)
• Previous experience working and teaching remotely
• Excellent direct communication skills, written and verbal
• Enthusiasm and curiosity for conducting research and answering hard questions with data
• Strong analytical skills with the ability to create solutions for operational problems
• Passion for mentorship and people development
• Material experience in responding quickly and efficiently to organizational and operational changes

About the job
Hopper embraces a modern approach to learning designed to bring the best out of our people. Our employees learn virtually and often asynchronously from all over the world, alongside a superstar training team to guide their growth and success.
As a Learning Specialist, you will design, develop, and implement learning strategies, courses, and content to help our Customer Service team reach peak performance. In this role, you will assume ownership of the needs of our FinTech vertical and work directly with those stakeholders to deliver timely, meaningful, and relevant training for our agents. You will also help continually improve our onboarding program, leadership development initiatives, and upskilling efforts.


  • Develop and implement learning strategies that drive performance, leveraging your background in banking, insurance, financial services, or compliance
  • Conduct regularly a training needs analysis (TNA) with stakeholders 
  • Create content for on-demand training courses, mainly through Coassemble
  • Build, organize, and optimize all learning materials (facilitator guides, job aids, activities, etc.)
  • Facilitate remote training in a virtual classroom
  • Manage LMS and assign courses and learning paths
  • Use data to evaluate the effectiveness of training
  • Implement best practices that support adult learning
  • Experiment with new ideas—we are an adventurous bunch

Training Portfolio

  • Air Ticketing
  • Post-Ticketing Changes
  • Schedule Changes
  • Sabre/Apollo/Amadeus


Despite the pandemic’s impact on the travel industry, Hopper has emerged stronger than ever. As the travel industry continues to rebound, Hopper has demonstrated significant outperformance with its category-leading mobile-only marketplace, delivering value to customers and supply partners with the company’s proprietary suite of fintech offerings.

Here are just a few stats that demonstrate the company’s recent growth:

- Hopper’s valuation is now over $5B, which is more than triple our valuation from early 2020.

- The company grew its revenue by more than 300% YoY in 2021. Hopper’s monthly revenues are now 375% higher than its pre-pandemic high point and Hopper Cloud, Hopper’s new B2B initiative, is already 15% of its revenues and growing.

- According to Apptopia, Hopper was the #1 most downloaded OTA in the US in 2021. The app has over 70 million downloads.

- Hopper’s recovery is faster than the market and its share of the air travel market in North America is now 300% higher than prior to the pandemic, according to MIDT. We are now the 3rd largest air travel agency in North America.

- The company sells over $2B in travel and travel related financial services annually.

- Hopper’s fintech offerings, such as Price Freeze and Rebooking Guarantee, now represent over 70% of its air revenue.

- Given the success of its travel fintech, Hopper recently launched a B2B initiative called Hopper Cloud, where any travel provider can unlock a totally unique revenue stream by seamlessly integrating and offering Hopper’s travel content and fintech products. Hopper Cloud partners include Capital One, Kayak, Marriott, Amadeus, Trip.com, and MakeMyTrip.

The industry opportunity for Hopper Cloud is enormous as projections estimate that if all travel distribution channels offered travel fintech, it could increase the total consumer spend for the sector by $200 billion annually.

And all this recent growth is just the beginning. There are still so many new opportunities we’re excited to tackle in the next year!
Watch the film

Life At Hopper

How did the humans behind the bunny find their careers? From developers to data scientists to designers, we all have the same goal: redefine how the world books travel.


Learning Specialist


Customer Service Platform





Life At Hopper

How did the humans behind the bunny find their careers? From developers to data scientists to designers, we all have the same goal: redefine how the world books travel.

Watch the film